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Patient information privacy

Records will be kept of your illness and treatment. This information is confidential and the content will be divulged only with your consent or where justified by law.

We comply with the Privacy Act 1988 on our collection, storage, use and disclosure of health information.

Your medical record

To help us care for you when you come to hospital, we need to know:

  • your name
  • address
  • date of birth
  • emergency contact details
  • the reason you came to hospital
  • your GP (general practitioner) contact details
  • any tests or treatments you’ve had
  • any other health information that may be important.

This information becomes part of your medical record. Each time you come to hospital, we add new information to your medical record.

Whenever possible, we will get your information straight from you but we may also need extra information from other health care professionals who’ve looked after you, or from a family member, friend or carer.

Using your information

It may be necessary for parts of your medical record to be disclosed to other medical professionals to provide treatment, or during activities necessary for the hospital to function, e.g. your health fund, DVA or the supplier/manufacturer of your prosthesis.

Who else may see your information

We may share your information outside the hospital so you can get the care and help you need. For example, we may provide information about you to:

  • other health services, hospitals or specialists involved in your care
  • your GP
  • the ambulance service
  • spiritual and pastoral care workers
  • students and other staff for training
  • other services to help protect your life, health or welfare, such as in an emergency
  • someone handling a complaint, legal action, or claim against the hospital or a staff member.

Protecting your information

Your information is stored as a paper and/or electronic medical record and may also contain images, such as x-rays or photos, or an audio or video recording.

There are a number of strict security measures in place within the Hospital to ensure your information is not accessed inappropriately. Regular security audits are performed to ensure the viability of these processes and systems. In addition, the Medical Records review each information request to ensure it is appropriate and legitimate.

Each member of staff is bound by the St Vincent’s Health Australia code of conduct and must keep your information private.

All Hospital staff – including permanent, visiting, agency, temporary and voluntary staff – are bound by strict legal confidentiality requirements.

Accessing your information

You have the right to see your medical record and any other personal information St Vincent’s Private Hospital Toowoomba holds about you. To see your record you should write or send an email a request to info@svha.org.au and include a copy of your identification. If you want a copy of your record you may have to pay a fee for photocopying.

If you think any of the information in your medical record is wrong, you have the right to ask that it be changed.

Read our Patient Privacy Policy PDF [230 KB]