At St Vincent’s Private Hospital Toowoomba we believe our staff, patients, families and carers have a right to expect, and a responsibility to provide, respect and dignity to each other.
Your rights as our patient are described by the Australian Charter on Healthcare Rights.
Three guiding principles describe how the charter applies in the Australian health system:
- Everyone has the right to be able to access health care.
- The Australian Government commits to international agreements about human rights that recognise everyone’s right to have the highest possible standard of physical and mental health.
- Australia is a society made up of people with different cultures and ways of life, and the Charter acknowledges and respects these differences.
What you can expect as a patient in the Australian health system
- Access to health care: you can access services to attend to your healthcare needs.
- Safe and high quality care: you receive safe and high quality health services, which are provided with professional care, skill and competence.
- Respect: the care provided shows respect to you and your culture, beliefs, values and personal characteristics.
- Communication: you receive open, timely and appropriate information about your healthcare and the treatment you are receiving in a manner you can understand.
- Participation: you may join in making decisions and choices about your care and health service planning.
- Privacy: your personal privacy is maintained and proper handling of your personal health and other information is assured.
- You can comment on or complain about your care and have your concerns investigated. You should talk with the relevant Nurse Unit Manager of the ward/unit and if you would like to make a formal compliment or complaint please write to: Director of Clinical Services, St Vincent’s Private Hospital Toowoomba, Scott Street, Toowoomba.
- Person-centred care
- Patient involvement in care